Legal notice

This Legal Notice provides information about HemAura as required under Indian e-commerce regulations, including the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology Act 2000.

Business information

Business name: HemAura

Business type: Sole Proprietorship

Country of operation: India

Contact information

Email: support@hemaura.in

Customer support hours: Monday to Saturday, 10:00 AM – 5:00 PM IST

Response time: Within 48 hours on business days

Nature of business

HemAura is an online retailer of print-on-demand lifestyle products. We design, manufacture (through our authorised print partners), and ship products including but not limited to:

Apparel — t-shirts, hoodies, sweatshirts, oversized fits
Drinkware — ceramic mugs, bottles, sippers
Accessories — phone cases, tote bags, caps, mouse pads
Home goods — cushions, posters, framed prints
Stationery — notebooks, journals, stickers

All products are made-to-order — manufactured fresh after each customer order.

Manufacturer and country of origin

All HemAura products are designed in India and manufactured in India through our authorised print-on-demand partners. The country of origin for all products listed on this website is India, in compliance with the Legal Metrology (Packaged Commodities) Rules 2011.

Pricing and currency

All prices listed on the HemAura website are in Indian Rupees (INR / ₹) and are inclusive of applicable Goods and Services Tax (GST) unless otherwise stated. Prices are subject to change without prior notice. The price applicable to your order is the price displayed at the time of order placement.

Payment methods

HemAura accepts the following payment methods:

UPI (Google Pay, PhonePe, Paytm, BHIM, all UPI apps)
Credit and Debit Cards (Visa, Mastercard, RuPay, American Express)
Net Banking (all major Indian banks)
Digital Wallets
Cash on Delivery (subject to terms — see Return Policy)

All payments are processed through secure, PCI-DSS compliant payment gateways. HemAura does not store your card details, UPI credentials, or banking information.

Compliance

HemAura operates in compliance with applicable Indian laws and regulations, including:

Consumer Protection Act 2019
Consumer Protection (E-Commerce) Rules 2020
Information Technology Act 2000 and Rules 2011
Digital Personal Data Protection Act 2023
Legal Metrology (Packaged Commodities) Rules 2011
Copyright Act 1957 and Trade Marks Act 1999

Intellectual property

The HemAura name, logo, designs, product photographs, website content, and all original creative work are the intellectual property of HemAura and are protected under Indian and international intellectual property laws. Unauthorised reproduction, copying, or distribution of any HemAura content is strictly prohibited and may result in legal action.

If you believe content on our website infringes your intellectual property rights, please contact us at support@hemaura.in with details of the alleged infringement.

Disclaimer

The information provided on the HemAura website is for general informational purposes only. While we strive to keep all information accurate and up-to-date, HemAura makes no representations or warranties about the completeness, accuracy, or reliability of any information on this website. Any action you take based on the information found on HemAura is strictly at your own risk.

Hosting and platform

The HemAura website is hosted and powered by Shopify Inc., a Canadian e-commerce platform provider. Customer data is processed in accordance with Shopify's data protection practices and our Privacy Policy.

Related policies

For more information about our terms and how we operate, please refer to:

Updates to this notice

This Legal Notice may be updated periodically to reflect changes in our business, legal requirements, or operational practices. The most current version is always available on this page. Material changes will be communicated via email to registered customers or through a notice on our website.